Eternity Creative Co. | Effective August 2026

​

Thank you for choosing Eternity Creative Co. (ECC) to celebrate your child's special day!

​

We're all about creativity, good times and unforgettable memories. To ensure your celebration runs smoothly, please read our Terms & Conditions carefully before confirming your booking.

​

1. Bookings & Payment

1.1. Full payment (100%) is required upfront to secure your preferred party date, time, location and selected package.

1.2. Bookings are not confirmed until full payment has been received, the booking agreement has been accepted and written confirmation has been issued by ECC.

1.3. Dates and times cannot be reserved or held without full payment.

1.4. All prices are in Australian dollars and include GST where applicable.

1.5. Any additional participants, upgrades or optional extras must be approved by ECC and paid for before the event.

1.6. The party organiser is responsible for ensuring all booking information provided is accurate.

 

2. Cancellation & Refund Policy

We understand that plans can change. However, once a party is confirmed, ECC reserves your date, allocates staff and begins preparing materials for your celebration.

For customer-initiated change-of-mind cancellations, the following refund schedule applies, subject to applicable law:

21 days or more before the party

• 50% refund of the total booking amount.

7–20 days before the party

• 25% refund of the total booking amount.

Less than 7 days before the party

• No refund for change-of-mind cancellations.
   

2.1. All cancellation requests must be submitted in writing to hello@eternitycc.com.

2.2. The cancellation date is the date ECC receives the written request.

2.3. The above refund percentages are proposed standard change-of-mind cancellation terms. Any amount retained must be lawful and reasonable in the circumstances and must not constitute an unfair penalty.

2.4. Where a greater refund or another remedy is required by Australian Consumer Law, that entitlement will apply regardless of the above schedule.

2.5. Approved refunds will be processed within 10 business days of confirmation, although the time taken to appear in the customer's account may depend on their payment provider.

 

3. Rescheduling & Date Changes

3.1. Requests to reschedule must be submitted in writing at least 14 days before the scheduled party.

3.2. One date change may be permitted, subject to availability and ECC's written approval.

3.3. Rescheduling requests made less than 14 days before the event will be considered on a case-by-case basis.

3.4. Additional reasonable charges may apply where ECC has incurred costs that cannot be recovered.

3.5. Rescheduled parties must take place within 3 months of the original booking date unless otherwise agreed in writing.

3.6. A new date is not confirmed until ECC has provided written confirmation.

 

4. Participant Numbers

4.1. A minimum of 8 paying children is required for all kids party packages.

4.2. The maximum number of participating children is 20 unless otherwise agreed in writing.

4.3. Final participant numbers must be confirmed at least 7 days before the party.

4.4. Additional children may be accommodated subject to staffing, available materials and venue capacity. Additional charges apply.

4.5. Reductions in participant numbers after confirmation do not automatically entitle the organiser to a refund. Any adjustment will take into account ECC's reasonable costs and commitments.

4.6. All participating children must be included in the confirmed participant numbers.

 

5. Parent & Guardian Supervision

5.1. ECC provides guided creative activities and does not operate as a childcare or unsupervised drop-off service.

5.2. A responsible adult nominated by the party organiser must remain present throughout the event.

5.3. The party organiser is responsible for ensuring appropriate adult supervision of all attending children.

5.4. ECC instructors are responsible for facilitating activities, providing safety instructions and supervising the appropriate use of workshop materials and equipment.

5.5. Parents, guardians or nominated responsible adults remain responsible for children's behaviour, bathroom assistance, personal care and collection arrangements.

5.6. ECC reserves the right to pause or discontinue an activity where behaviour presents a safety risk.

 

6. Health, Allergies & Additional Requirements

6.1. The party organiser must advise ECC before the event of any relevant allergies, medical considerations, accessibility requirements or additional support needs that may affect safe participation.

6.2. ECC will make reasonable efforts to accommodate individual requirements.

6.3. Activities may involve paints, glues, craft materials, scissors, small decorative components and other age-appropriate equipment.

6.4. Children must follow all safety instructions provided by ECC staff.

6.5. ECC is not responsible for administering medication unless a separate arrangement has been expressly agreed in writing.

6.6. In an emergency, ECC may contact emergency services and the child's parent or guardian as reasonably necessary.

 

7. Creative Activities & Materials

7.1. Activities and inclusions are determined by the selected Makers, Signature or Showstopper party package and the details confirmed in writing.

7.2. ECC provides the equipment and materials specified in the selected package.

7.3. Finished creations will vary according to each child's creativity, ability and participation.

7.4. ECC may substitute unavailable materials with reasonably equivalent alternatives where necessary.

7.5. Some craft materials may stain clothing or personal belongings. We recommend wearing suitable clothing.

7.6. Children may take home their completed creations unless otherwise specified in the booking details.

 

8. Venue, Food & Decorations

8.1. Parties may be held at the ECC studio in Brendale or an approved external venue, as confirmed in the booking.

8.2. Food, beverages, birthday cakes and decorations are the responsibility of the party organiser unless specifically included in the selected package.

8.3. Food and drinks must be kept away from electrical equipment and active craft workstations.

8.4. The organiser must comply with all venue rules and instructions communicated by ECC.

8.5. For mobile parties, the organiser must provide a safe, suitable and accessible workspace with adequate tables, chairs and required facilities.

8.6. Any additional venue hire, travel or setup charges will be disclosed and agreed upon before booking confirmation.

 

9. Party Duration & Arrival

9.1. Kids parties generally run for approximately 1.5–2 hours, depending on the selected package.

9.2. The confirmed start and finish times will be provided in the booking confirmation.

9.3. Late arrivals may result in reduced activity time.

9.4. Additional time is subject to availability and may incur additional charges.

9.5. For mobile events, the organiser must provide reasonable access for ECC staff to set up and pack down.

 

10. Damages & Behaviour

10.1. All participants must treat ECC staff, equipment, materials and facilities respectfully.

10.2. Deliberate or reckless damage to ECC property may result in reasonable repair or replacement charges where legally recoverable.

10.3. ECC reserves the right to pause or stop an activity if unsafe or seriously disruptive behaviour continues.

10.4. The organiser is responsible for communicating relevant behaviour and safety expectations to attending families.

10.5. Nothing in these terms excludes liability that cannot lawfully be excluded.

 

11. Photography, Video & Social Media

11.1. ECC may offer photography and videography during kids parties to capture creative activities and celebrations.

11.2. Identifiable images or recordings of children will only be used for ECC promotional purposes where appropriate permission has been obtained from their parent or legal guardian.

11.3. Photography and media consent is optional and is not a condition of participation.

11.4. Each child's parent or legal guardian must complete the separate ECC Child Photography & Media Consent Form if they wish to provide promotional permissions.

11.5. The party organiser is responsible for distributing the consent form to attending families but cannot provide consent on their behalf.

11.6. Where permission has not been provided, ECC will take reasonable steps to exclude the child from promotional photography and media.

11.7. Parents and guests taking their own photographs are responsible for respecting the privacy and preferences of other attending families.

12. Cancellations or Changes by ECC

12.1. In the unlikely event ECC cannot deliver a confirmed party, the organiser will be notified as soon as reasonably possible.

12.2. ECC may offer an alternative date or suitable arrangement where appropriate.

12.3. Where ECC cancels a booking or fails to provide the agreed service, customers will receive any refund or other remedy required under Australian Consumer Law.

12.4. Customers are not required to accept an alternative date where they are legally entitled to a refund.

13. Illness & Unforeseen Circumstances

13.1. If the birthday child becomes unwell or an unforeseen circumstance affects the booking, the organiser should contact ECC as soon as possible.

13.2. ECC will consider reasonable rescheduling arrangements based on availability, notice provided and costs already incurred.

13.3. Customer-initiated cancellations due to illness or personal circumstances are generally assessed under the cancellation policy, subject to applicable law.

13.4. Nothing in this section limits any statutory consumer rights.

14. Privacy & Personal Information

14.1. ECC collects booking and contact information for the purposes of managing bookings, delivering activities, communicating with organisers and maintaining relevant records.

14.2. Information about children's health, allergies or additional needs will be used only where reasonably necessary to support safe participation and will be handled with appropriate care.

14.3. Photography and media permissions are managed separately through the ECC Child Photography & Media Consent Form.

14.4. Personal information will be handled in accordance with applicable privacy laws and ECC's published privacy information.

15. Australian Consumer Law

15.1. Nothing in these Terms & Conditions excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.

15.2. Cancellation charges and other fees will only be applied to the extent permitted by law.

15.3. Where a customer is entitled to a refund or other remedy under Australian Consumer Law, those rights take precedence over ECC's standard cancellation and refund policy.

16. Acceptance of Terms & Conditions

By submitting the ECC Kids Party Booking Agreement, the party organiser confirms that they:

• Have read and understood these Terms & Conditions.

• Agree to the full upfront payment requirement.

• Have reviewed the cancellation, refund and rescheduling policy.

• Understand their responsibilities regarding supervision, participant numbers and safety.

• Understand that photography and promotional media consent must be obtained separately from each child's parent or legal guardian.

• Agree to comply with the booking conditions, subject to their rights under Australian Consumer Law.

 

Eternity Creative Co.

 

Brendale, Queensland

 

Email: hello@eternitycc.com

 

Website: www.eternitycc.com

 

Last updated: August 2026